Troubleshoot QuickBooks 3000 Status Code Error

QuickBooks 3000 Status Code Errors

QuickBooks Point of Sale allows the Users to track the daily transactions of their business which include Purchasing, receiving and selling objects or services.  QuickBooks Desktop is utilized to Pay bills, Manage Accounts, Manage Cash Flow and generate reports based on the data available.

In the process of sharing the information between the two software, you might run into the errors which belong to the QuickBooks 3000 error series.

We are mentioning all the Error Codes and Error messages that can pop-up on your screen when you are facing the QuickBooks 3000 series error.

  • Status code 3140 or 3120: The specified account is invalid or of the wrong type
  • Status code 3140: Status message: There is an invalid reference to QuickBooks AR Account “######-#########” in the Receipt
  • Status code 3140: Status message: There is an invalid reference to QuickBooks AP Account “######-#########” in the Bill.
  • Status code 3170: There was an error when trying to modify a vendor/customer list element
  • Status code 3180: There was a problem with saving the General Journal Transaction
  • Status code 3180: …QuickBooks error message: A/P (or A/R) detail line must have vendor
  • Status code 3180: QuickBooks error message: The posting account is invalid.
  • Status code 3180: Status message: There was an error when saving a Sales Receipt
  • Status code 3180: Status message: Sales tax detail line must have a vendor

How To Resolve These Errors?

Status code 3140 or 3120: The specified account is invalid or of the wrong type

This error will be triggered to pop-up on your screen if the accounts that you are using are not mapped properly. To solve this error, follow the steps give below:

  • Open your QuickBooks Desktop Point of Sale.
  • Navigate to File > Preferences > Company.
  • Go to Financial and click on Accounts.
  • Check the Basic and Advanced tabs. Make sure the accounts are mapped correctly and then choose Save.
  • If an account is not mapped it will be in brackets ([ ]).
  • Run financial exchange.

Status code 3140: There is an invalid reference to QuickBooks AR/AP Account “######-#########” in the Receipt or Bill

If your A/R and A/P accounts in Point of Sale are not mapped to any A/R or A/P accounts. Common error messages associated with this error are:

“Status code 3140: Status message: There is an invalid reference to QuickBooks AR Account “######-#########” in the Receipt. The account for this transaction must be of the type Accounts Receivable.”

“Status code 3140: Status message: There is an invalid reference to QuickBooks AP Account “######-#########” in the Bill. The account for this transaction must be of the type Accounts Payable.”

  1. Open your QuickBooks Desktop Point of Sale.
  2. Navigate to File > Preferences > Company.
  3. Go to Financial and then select Accounts.
  4. Make sure the A/R and A/P accounts are mapped to an account whose type is A/R and A/P, respectively, then choose to Save new settings.
  5. Run financial exchange.

Status code 3170: There was an error when trying to modify a vendor/customer list element

You will encounter this error on our screen if you have a file with same name on QuickBooks Point of Sale and QuickBooks Desktop. Follow these steps to resolve this error.

  1. Go through the Activity Log in QuickBooks Desktop Point of Sale. You will be able to see the name of the customer or the vendor in the line before the error. Follow these steps to resolve the error.
    1. Go to the Customer menu and select Customer List.
    2. Right-click a column header, click Customer and choose QB Status.
    3. Sort the list by clicking on the QB Status.
    4. Look for the name with Not posting or Error Status.
    5. Follow the same steps for vendor list as well.
  2. On QuickBooks Desktop, edit the name of vendor/customer.
    1. Go to Customers menu >Customer Center >Vendors > Vendor Center.
    2. Edit the name listed in the activity.
    3. Add the number “1” at the end of the name and select OK.
    4. Run financial exchange.
  3. In QuickBooks Desktop, merge the names
    1. Double-click on the edited name .
    2. Remove the number “1” .
    3. Select OK.
    4. QuickBooks will prompt you to merge the customer/vendor to the customer/vendor created by financial exchange.
    5. Select Yes.

Status code 3180: There was a problem with saving the General Journal Transaction

You will encounter this error if you used a expired Voucher.

  1. Reverse the voucher.
  2. Re-create the voucher
  3. Run the financial exchange.

Status code 3180: …QuickBooks error message: A/P (or A/R) detail line must have vendor

You may experience this when a QuickBooks Desktop A/R or A/P account was used to create a Paid Out in QuickBooks Desktop Point of Sale.

“Status code 3180: Status message: There was an error when saving a General Journal transaction. QuickBooks error message: A/P detail line must have vendor.”

“Status code 3180: Status message: There was an error when saving a General Journal transaction. QuickBooks error message: A/R detail line must have vendor.”

  1. Go to Point of Sale’s navigator field and then click on Sales History.
  2. Select the most recent receipt tagged as Payout in Receipt Type column.
  3. On the I Want to dropdown, select Reverse.
  4. Re-create the Paid Out using an account other than A/P or A/R.

Status code 3180: QuickBooks error message: The posting account is invalid

You will receive this error on your screen if you used a wrong type of account while mapping.

Status code 3180: Status message: There was an error when saving a Items list, element “XXXXXXXX”. QuickBooks error message: The posting account is invalid. 140108 payment item lookup error “XXXXXXXX”.

Follow the given solutions to solve this error.

Solution 1: In QuickBooks Desktop Point of Sale

  1. Navigate to File > Preferences > Company.
  2. Go to Financial > Accounts.
  3. Check the Basic and Advanced tabs. Make sure the account mapping is correct.
  4. Choose Save.
  5. Run financial exchange.

Solution 2: In QuickBooks Desktop

  1. Go to Lists menu, and select Item List.
  2. Check each Point of Sale Item in the list and make sure every item is using the appropriate account.
  3. Run financial exchange.

Solution 3: Rename and re-create each financial method

  1. Open your QuickBooks Desktop, and navigate to Lists > Customer & Vendor Profile Lists > Payment Method List.
  2. Right-click the Cash method and choose Edit Payment Method.
  3. Add the letter X in the Payment Method field (XCash) and choose OK.
  4. Right-click the Cash method, then choose New.
  5. Run the financial exchange after you have created a new cash method named Cash. Rename and re-create all payment methods if necessary.

Status code 3180: Status message: There was an error when saving a Sales Receipt

A Damaged payment item can trigger this error to show up on your screen. The error message on your screen will be:

“Status code 3180: Status message: There was an error when saving a Sales Receipt. QuickBooks error message: The specified payment method is either invalid or of the wrong type.”

To resolve this error follow these steps:

  1. Open your QuickBooks Desktop, and navigate to List > Item List.
  2. Choose include inactive.
  3. Sort the list by clicking on the Type header.
  4. Rename the Point of Sale payment items.
    1. Right-click the payment item that begins with POS , then choose Edit Items.
    2. Add “OLD” to the item name (e.g. OLDPOS Visa Credit Card).
    3. Select OK.
  5. Run financial exchange from your Point of Sale.
  6. Merge the duplicate items in QuickBooks Desktop.
    1. Right-click the payment method with “OLD“, then select Edit Item.
    2. Remove “OLD” and click OK.
    3. QuickBooks Desktop will prompt you to merge the items.
    4. Choose Yes to confirm.

Status code 3180: Status message: Sales tax detail line must have a vendor

The following error message will be displayed on your screen:

Status code 3180: Status message: There was an error when saving a Sales Receipt (or Credit Memo). QuickBooks error message: Sales tax detail line must have a vendor.”

This error is triggered when:

  • A sales tax item is not associated with any vendor.
  • Your mapping of payable sales tax is incorrect.
  • If  the account which is associated to paying taxes creates a paid out.
  • A receipt item has sales tax payable account (QuickBooks Desktop account) selected as the target account.

Solution 1: Verify a vendor is assigned to the sales tax item

  1. Open your QuickBooks Desktop and navigate to List > Item List.
  2. Choose Include Inactive.
  3. Select the Type column to sort the list alphabetically.
  4. Verify all sales tax item has a tax agency attached to it.

Solution 2: Check your tax preference

  1. Open your QuickBooks Point of Sale.
  2. Navigate to File > Preferences > Company.
  3. Go to Financial > Accounts.
  4. Check the Basic and Advanced tabs.
  5. Make sure the QB Sales Tax Payable is only listed in the sales tax row.
  6. If it is not listed, change it and run financial exchange.

Solution 3: Make sure the problem receipt is not paid out using to sales tax payable

  1. On your QuickBooks Point of Sale, choose Sales History.
  2. Right-click any column and click on Customize Columns.
  3. Ensure that QB Status is selected.
  4. Check for receipts that are not yet completed.
  5. Select the receipt and Click on Reverse Receipt if any of these receipts are paid out to sales tax payable.
  6. Remake the paid out using a non-sales tax payable account.
  7. Run financial exchange.

These are all the errors which are part of the 3000 series and which- can pop-up on your screen. Now, you can go ahead look for the error that you are facing and the respective steps to resolve it. We believe the error should be resolved after you have gone through all the steps, however, if that is not case, you should dial the toll-free QuickBooks Support Number 1888-557-6950 and explain your QuickBooks case to the QuickBooks Experts. They will assist you in resolving the error over the phone call or will create a temporary screen sharing connection with your desktop.

QuickBooks 3000 Status Code Errors

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